Privacy Policy | Everything Wallpaper Interior

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights. We're straightforward people running a straightforward business.

1. Our Commitment

We collect only what we need to serve you well. We don't sell your data. We don't share it with advertisers. We don't do anything shady with it. Your information is used solely to fulfill your orders and provide you with excellent service.

2. Information We Collect

When You Browse

We use local storage in your browser to save:

● Items in your shopping cart
● Products you've marked as favorites
● Your theme preference (light/dark mode)

This information stays on your device. We don't track you across the internet or monitor your browsing habits.

When You Place an Order

To fulfill your order and provide service, we collect:

● Contact Information: Name, phone number, email address
● Delivery Information: Delivery address, preferred delivery time
● Order Details: Products ordered, quantities, measurements, special requests
● Payment Information: Processed securely through Paystack (we never see or store your card details)

When You Book Installation or Consultation

We may collect:

● Property address and type (residential/commercial)
● Room measurements and photos (if you provide them)
● Preferred appointment dates and times
● Design preferences and requirements

When You Contact Us

If you reach out via WhatsApp, email, or phone, we keep records of our conversations to provide better service and resolve any issues.

3. How We Use Your Information

We use your information to:

● Process and fulfill your orders
● Schedule and coordinate delivery and installation
● Communicate with you about your order status
● Provide customer support and handle returns/exchanges
● Improve our products and services
● Send you updates about your order (delivery notifications, installation confirmations)
● Comply with legal obligations (taxes, business records)

4. What We Don't Do

Let's be crystal clear about what we DON'T do with your information:

● We don't sell your data. Never. To anyone. For any price.
● We don't share it with advertisers. Your information isn't used for targeted advertising.
● We don't track you across the web. No creepy following you around the internet.
● We don't spam you. We'll only contact you about your orders or if you ask us to.
● We don't share with third parties except when necessary to fulfill your order (e.g., delivery services, payment processor).

5. Third-Party Services

We work with trusted partners to serve you:

● Paystack: Processes payments securely. They handle card information according to PCI compliance standards. We never see your full card details.
● Delivery Services: We share delivery addresses with courier services to get your order to you.
● WhatsApp/Phone: When you contact us via WhatsApp or phone, those platforms' privacy policies also apply.

These partners only receive information necessary to perform their specific function. They're contractually required to protect your data and can't use it for other purposes.

6. How We Protect Your Information

We take security seriously:

● Our website uses HTTPS encryption for all data transmission
● Payment information is processed through PCI-compliant systems (Paystack)
● Access to customer data is restricted to authorized personnel only
● We regularly review and update our security practices

While we implement strong security measures, no online system is 100% secure. If you notice any suspicious activity related to your order, contact us immediately.

7. How Long We Keep Your Information

We keep your information for as long as necessary to:

● Fulfill your order and any warranty obligations (typically 1-2 years)
● Comply with legal and tax requirements (as required by Nigerian law)
● Resolve disputes or handle customer service issues

After this period, we securely delete or anonymize your personal information.

8. Your Rights

You have the right to:

● Access: Request a copy of the personal information we hold about you
● Correct: Ask us to update inaccurate information
● Delete: Request deletion of your information (subject to legal/business obligations)
● Object: Opt out of marketing communications (though we don't send many anyway)

To exercise these rights, contact us via WhatsApp (+234 805 823 3394) or email. We'll respond within 7 business days.

9. Children's Privacy

Our services are intended for adults. We don't knowingly collect information from children under 18. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make significant changes, we'll notify you via email (if we have it) or through a notice on our website.

11. International Users

Everything Wallpaper Interior operates in Nigeria. Your information is stored and processed in Nigeria in accordance with Nigerian data protection laws. By using our services, you consent to this transfer and processing.

Privacy Questions?

If you have questions about how we handle your information or want to exercise your privacy rights, get in touch. We're real people and we'll give you real answers.

WhatsApp: +234 805 823 3394
Email: support@everythingwallpaperinterior.com