Legal Information

Returns & Delivery Policy

Last updated: February 2026

We deliver across Africa and stand behind every product we sell. This page covers our delivery timelines, return process, and what to do if something isn't right.

Delivery

Delivery Areas

Lagos & Abuja

Our primary service areas. We offer next-day or scheduled delivery and same-week installation booking (subject to installer availability).

Nigeria-Wide

We deliver to all Nigerian cities via trusted courier services. Delivery time: 2-5 business days depending on location. Installation services available in major cities - contact us for availability.

Africa-Wide Shipping

We ship across Africa. Delivery time: 5-14 business days depending on country and customs clearance. Installation services limited to Nigeria only. Contact us for shipping quote and availability in your country.

Delivery Timelines

Standard In-Stock Products (Nigeria):

  • • Lagos/Abuja: 2 business days
  • • Other Nigerian states: 3-5 business days

Africa-Wide Shipping:

  • • 14-30 business days depending on destination country
  • • Plus customs clearance time (varies by country)
  • • Contact us for specific quote and timeline to your location

Custom Photo Murals:

  • • Production time: 3 weeks
  • • Plus delivery time based on location

Note: For deliveries outside Lagos , we only do deliver on

  • • Tuesday
  • • Thursday &
  • • Saturday

These are estimates. During peak periods (December, holiday seasons), delivery may take longer. International deliveries may be affected by customs procedures. We'll always keep you informed about your order status.

Delivery Process

  1. 1. Order Confirmation - You'll receive confirmation via email/SMS with estimated delivery date
  2. 2. Preparation - We quality-check and package your order
  3. 3. Dispatch Notice - You'll get notification when your order is on the way
  4. 4. Delivery - Our prefrerred logistics company (G.U.O logistics or G.I.G logistics or ABC logistics) will deliver to your specified address
  5. 5. Inspection - Please inspect your order upon delivery (see "Damaged Goods" section below)

Delivery Costs

Because of the unique weight of our products, delivery costs cannot be automatically calculated at checkout. An email containing your custom shipping quote will be sent to you after the things below are calcuated by our team:

  • ● Your delivery location (Nigeria or other African countries)
  • ● Order weight and volume
  • ● Delivery speed (standard vs. express, Nigeria only)

Damaged or Incorrect Delivery

Critical: Inspect your delivery immediately.

If items arrive damaged or incorrect:

  1. 1. Do not sign for delivery as "received in good condition" if items are damaged
  2. 2. Take photos/videos of the damage and packaging
  3. 3. Note the issue on the delivery receipt
  4. 4. Contact us immediately (within 48 hours) via WhatsApp: +234 805 823 3394

This will help us with our next step to serve you better. After 48 hours, claims become more difficult to verify and process.

Failed Delivery Attempts

If no one is available to receive the delivery, the order will be returned to our facility and you'll need to arrange redelivery (additional fees will apply).

Returns

48-Hours Return Window

You have 48 hours from the delivery date to request a return. Returns are only made in a situation were a wrong item was sent. Exchanges are not permitted & Returns after 48 hours will not be accepted. See our Terms of Service for detailed refund policy.

Note: In a situation were you want to match our product with an already existing furniture in terms of color, please note you are advised to visit the store with a sample of said furniture to match the colors together before making a purchase.


What Can Be Returned

✓ Eligible for Return/Exchange

  • ✓ Wrong items delivered

✗ Not Eligible for Return

  • ✗ Products that have been opened, installed, or cut
  • ✗ Custom photo murals with your images
  • ✗ Made-to-order or specially ordered items
  • ✗ Clearance or final sale items (unless defective)
  • ✗ Products damaged by customer or installer

Note: We are not affliated (i.e they do not work for us directly) with any installer. We only vet their installation expertise. You are expected to protect your properties & monitor the installation to make sure that it is installed to your taste as we (Everything Wallpaper Interior LTD) will not be liable to any lose of property or installation damages.


How to Request a Return

  1. 1. Contact Us - WhatsApp (+234 805 823 3394) or email with:
    • • Your order number
    • • Reason for return
    • • Photos of Wall covering product code (if claiming wrong order)
  2. 2. Get Approval - We'll review and respond within 2 business days
  3. 3. Arrange Pickup - For Lagos/Abuja, we'll arrange pickup. For other locations, you may need to ship to us (we'll provide address and payment)
  4. 4. Inspection - We verify the return meets our conditions
  5. 5. Refund - Processed within 7-30 business days

Return Shipping Costs

We cover return shipping if:

  • • We sent the wrong item

Refund Method

Refunds are issued to your original payment method:

  • ● Card payments: 7-30 business days to appear in your account
  • ● Bank transfer payments: 7 business days
  • ● You'll receive confirmation once the refund is processed

Installation Services

Scheduling Installation

If you purchased installation service:

  • ● We'll contact you within 1 business day to schedule
  • ● Installation typically occurs 2-5 days after delivery in Lagos/Abuja
  • ● Other locations: varies by installer availability
  • ● You must be present (or have authorized representative)

Note: We are not affliated (i.e they do not work for us directly) with any installer. We only vet their installation expertise. You are expected to protect your properties & monitor the installation to make sure that it is installed to your taste as we (Everything Wallpaper Interior LTD) will not be liable to any lose of property or installation damages.


Rescheduling or Canceling Installation

Need to reschedule? Contact us at least 24 hours before the appointment. First reschedule is free. Additional reschedules may incur a fee of ₦5,000. No-shows or same-day cancellations: ₦10,000 fee.

Installation Guarantee

We guarantee our installation work for 12 months. If you experience issues like bubbling, peeling, or seam separation due to installation error, we'll fix it free of charge. Does not cover damage from wall moisture, excessive sunlight, or physical damage.

Questions About Returns or Delivery?

Our team is here to help. Whether you need to track an order, request a return, or have concerns about delivery, get in touch.

WhatsApp: +234 805 823 3394
Email: support@everythingwallpaperinterior.com
Response Time: Within 24 hours on business days

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