Frequently Asked Questions

Clear answers about measurements, installation, timelines, and product selection.

How does your measurement service work?

We visit your space, take precision wall measurements, assess surface condition, and recommend the correct material and installation plan before any order is placed. This ensures you get exactly what you need with no waste or surprises.

What's included in the installation service?

Our installation includes surface preparation, professional application by vetted installers, clean edge-to-edge finish, and post-install cleanup. All materials and tools are provided. We handle everything from delivery to final inspection.

How long does a typical installation take?

Most residential rooms take 1-2 days. A full living room with feature wall panels runs 2-3 days. Commercial spaces vary based on square footage. We provide exact timelines after the measurement consultation.

Can I order materials without installation?

Yes. We sell wallpapers, murals, and panels as materials-only orders. However, we recommend our measurement service first to ensure correct quantities and avoid costly mistakes. Installation is optional but highly recommended for best results.

How do I calculate how much wallpaper I need?

Don't calculate yourself. Book our free measurement consultation. Wall irregularities, pattern matching, and waste factors make DIY calculations unreliable. We measure, calculate exact coverage, and order the right amount so you don't overbuy or run short mid-install.

What's the difference between vinyl, grasscloth, and textured wallpaper?

Vinyl is durable, moisture-resistant, and ideal for high-traffic areas. Grasscloth offers natural texture and organic appeal but requires careful handling. Textured wallpaper adds depth and hides wall imperfections. We help you choose based on your space, budget, and lifestyle during consultation.

Do you deliver outside major cities?

Yes, we deliver across Africa. Delivery timelines vary by location. Installation services are currently available in major cities. Contact us with your location for specific delivery and installation availability.

Can wallpaper be removed without damaging walls?

Most modern wallpapers are designed for clean removal. Peel-and-stick options remove easily. Traditional paste wallpapers require proper removal techniques our team handles during reinstallation projects. We assess your current wallcovering and provide removal as part of installation service.

What's your returns and warranty policy?

Custom-ordered materials (murals, specific prints) are non-returnable. Stock wallpapers can be returned unopened within 14 days. Installation work is guaranteed for 12 months against defects in workmanship. Material defects are covered by manufacturer warranties.